Caution

If you receive any calls (except from BoB Contact Center when you have lodged a concern with them +975 2 349903), SMS and Email asking for personal details such as Account number or ATM Card number, please do not share. Bank of Bhutan will never ask for personal details of clients. It’s all spam.

Here are a few questions that we are asked often and their responses.

FAQ on RIA Money Transfer

What is RIA Money Transfer?

RIA Money Transfer is a service that allows you to send money to family and friends around the world. It provides a simple, reliable, and convenient way to handle global remittances.

Who is eligible to use RIA Money Transfer?

RIA Money Transfer is available to all individuals, both Bhutanese and non-Bhutanese, who are residing abroad.

How do I create a RIA account to send money online?

To create a RIA account via the mobile app, follow these steps:

  • Download the RIA app from Google Play Store (Android) or the Apple App Store (iOS).
  • Open the app and confirm your country of residence.
  • Enter your cell phone number.
  • Enter the 6-digit verification code sent to your phone.
  • Create a password for your account.
  • Read and accept RIA’s terms of service.
  • Enter your first name, last name, email address, and date of birth. In some cases, you may also be asked for your country of birth, nationality, occupation, and a valid ID.
  • Click “Continue.”
  • Decide whether you wish to receive promotional information from RIA

How do I send money online from the RIA mobile app?

Sending money online through the RIA mobile app is straightforward:

  • Log in to your RIA account.
  • Tap on the “Send money” button.
  • Choose the destination country for the transfer.
  • Enter the amount you wish to send.
  • Select the payment method.
  • Choose the delivery method for the recipient.
  • Provide the recipient’s information.
  • Complete the payment for the transfer.
  • Confirm the transaction details to finalize the transfer.

What information do I need to send money online?

To send money online to a bank account via the RIA app or website, you will need:

  • The full name of the recipient.
  • The recipient’s bank account number or card number.
  • The name of the recipient’s bank.

How do I track an overseas money transfer?

You can track your money transfer using the RIA transfer tracking tool. Both the sender and the recipient can use this tool by entering the transfer PIN. You can also track the transfer in real-time through the RIA app.

What are the fees for sending money?

RIA Money Transfer offers competitive rates and low fees. The exact fee may vary depending on the amount sent, destination, and payment method. For the most current rates, please check the RIA app or website.

FAQ on ATM

FAQ on Mobile Banking

FAQ on Remit Bhutan

FAQ on National Credit Guarantee Scheme

FAQ on mCaMS

How can I avail mCaMS service via mBoB app?

To avail mCaMS service, mBoB user has to have either Foreign currency or Bhutanese Living Abroad Account linked to their USER ID.

Login to mBoB > Go to Manage Account placed at the bottom > Enter your account number > Select account type as Foreign currency or Bhutanese Living Abroad Account and submit.

How long will it take to get my FC or BLA account linked?

It will take 1-2 working days.

Where can I find the mCaMS service in mBoB app?

Login to mBoB app > Click on Add Money > mCaMS

How does the mCaMS service work?

mBoB users to input their Citizenship ID and submit to fetch their mCaMS details. After the details are displayed, users to select source account, enter amount and confirm the payment with TPIN. After the payment is confirmed, entered amount will be instantly loaded in user’s mCaMS wallet.

FAQ on BLA Loan Products

Who are eligible for BLA loan products?

Any Bhutanese residing overseas, with sufficient repayment capacity, are eligible to apply for BLA loans.

How can I apply for loan?

Applicants can email the duly filled forms, along with other required documents to [email protected]

Where can I access the loan forms and checklist?

You can download them from our website at www.bob.bt

Do I need to be physically present at the bank to execute the loan documents?

Applicants or guarantors (residing outside Bhutan) can assign Power of Attorney (POA) to family members who are residing in Bhutan, authorizing them to execute the documents on their behalf.

Do I need to mail the original loan forms and other documents?

Original documents should be mailed to CRM, Loan Section at Thimphu Main Branch, Bank of Bhutan.

What is the process for making loan repayments?

The loan repayment should be routed through BLA FC account.

Will bank accept income from multiple sources?

Multiple income sources of the applicant will be considered, including the income of immediate family members (spouse and children)

How much percentage of the income from abroad will be considered for loan repayment?

For permanent resident/green card holder, 50% of the monthly net income, and for temporary residents, 20% of the monthly net income will be considered for loan repayment.

HOUSING LOAN

For what purpose can I avail the housing loan for?

You can avail housing loan for following purposes:

  • For new residential or commercial construction (currently under moratorium until further confirmation from RMA).
  • For renovation of existing house/building
  • For purchase of property

What is the interest rate for housing loan?

The current floating interest rate for non-commercial housing is 8.13% per annum, and for commercial housing, it is 8.93% per annum.

What is the maximum loan tenure?

The maximum loan tenure is 30 years (360 months) excluding gestation period.

What is the gestation period permitted for housing loan?

The maximum allowed gestation is 3 years (36 months).

What is the limit ceiling for housing loan?

The maximum limit for non-commercial housing is Nu. 10.00 million, while there is no ceiling for commercial housing.

What is the quantum of loan?

  • Commercial housing loan: 80% of building estimates and 70% of building estimates which exceed Nu. 50.00 million.
  • Non-commercial (home) loan: 90% of building estimates.
  • For renovation: 50% of the renovation cost.
  • Takeover loan:  Loan Outstanding with other FIs.

Will I get housing loan to purchase property abroad?

No, BLA housing loan is exclusively available for the construction, renovation and purchase of properties within Bhutan.

Will the entire loan amount be disbursed in lump sum for the construction/renovation of a house?

The loan amount will not be disbursed in a lump sum; instead, it will be disbursed in tranches based on the progress of the construction. For purchase of property, it will be disbursed to seller’s CASA account.

For purchase of already constructed house, will Bank consider the sale deed value?

The bank may consider the sale deed value when calculating the loan amount, but the insurance value of the property must, at a minimum, equal the loan amount. When purchasing a home or building, it is advisable to confirm with the insurance company the maximum coverage limit for the property.

EDUCATION LOAN

Who can avail education loan?

Bhutanese individuals living abroad can avail education loan for advancing their studies or covering the educational costs of family members and relatives both within and outside Bhutan.

What is the interest rate for education loan?

The current floating interest rate is 8.13% per annum.

What is the maximum loan tenure?

The maximum loan tenure is 10 years (120 months) including gestation period.

What is the maximum gestation period permitted?

The maximum allowed gestation is 24 months.

What is the limit ceiling for education loan?

The maximum limit of Nu. 10.00 million for students studying in India or abroad and Nu. 1.50 million for students studying in Bhutan.

What is the quantum of loan?

70% of the value of the collateral or 90% of the cash collateral but not exceeding the maximum ceiling of Nu. 10.00 million.

If I have already paid the tuition fee, will I eligible for reimbursement?

Reimbursement of already incurred expenses is not permitted. Education loan will be given for pending tuition fees and will be remitted directly to the institution. Living expenses will be disbursed to the CASA account of the applicant.

Will the loan amount be transferred to my CASA account?

Except for the living expenses, tuition fees will be remitted directly to institution’s account.

Am I eligible for an education loan to support the educational expenses of both close family members and distant relatives?

Yes, as long as an individual has sufficient collateral and repayment capacity. However, the applicant will have to submit us the proof of relationship.

Do I need to provide collateral security even if I have adequate repayment capacity?

Yes, despite having adequate repayment capacity, individuals are required to provide collateral security.

Will Bank accept rural land as collateral for the loan?

The collateral offered should be within the areas falling under the bank’s rate. Rural land not included in the Bank’s rate will not be accepted.

Can I repay the interest during the gestation?

Interest accrued during the gestation period can be set aside from the approved limit, paid monthly, or settled in a lump sum at the end of the gestation period.

SHARE LOAN

What is the interest rate for share loan?

The current floating interest rate is 10.77% per annum.

What is the maximum loan tenure?

The maximum loan tenure is 10 years (120 months) for permanent resident/green card holder and 5 years (60 months) for temporary visa holder.

What is the maximum gestation period permitted?

There is no gestation period; repayment must commence immediately.

What is the quantum of loan?

Maximum of 50% of the market price.

Can I avail share loan to purchase shares of foreign companies?

The share loan is exclusively offered for the purchase of share of domestic companies listed with RSEBL with minimum 5 years of operations.

Can I avail share loan by pledging existing shares?

No, individuals cannot obtain a share loan by pledging existing shares. It is solely for the acquisition of new shares.

Do I need to provide collateral security to avail share loan?

Collateral security is not required. However, the shares acquired will be pledged with the bank.

BUSINESS LOAN

Who can avail Business Loan?

Bhutanese individuals living abroad who wish to establish a business in Bhutan can apply for a business loan.

What is the interest rate for business loan?

The interest rate is different depending on the type of business. Please visit our website www.bob.bt for interest details.

What is the maximum loan tenure?

The maximum loan tenure is 20 years (120 months) excluding gestation period.

What is the maximum gestation period permitted?

The maximum allowed gestation is 5 years (60 months)

What is the quantum of loan?

Maximum of 75% of the project cost.

Do I need to have a valid business license issued by MoEA to avail business loan?

Individuals applying for a business loan must possess a valid business license issued by MoEA.

Do I have to be in country to manage the business?

The business can be managed by a partner or family member(s) residing in Bhutan, whose details should be included in the DPR.

What is the Economic Stimulus Program (ESP)?

ESP is a government initiative launched in 2024 to help the economy recover from the impacts of the COVID-19 pandemic, with a focus on domestic production and employment generation.

What are the main objectives of the ESP?

The ESP aims to boost domestic production, improve foreign currency reserves, generate employment, and promote new businesses.

How can I apply for an ESP Loan?

You can apply by visiting the nearest BOBL branch with a completed application form.

Where can I get the application form?

You can get the application form from the nearest branch office or download it from the BOBL website:

What are the documents required for applying for an ESP Loan?

You can get the document checklist from the nearest branch office or download it from the BOBL website:

What are the two funding windows under the ESP?

  • Window 1: Concessional Credit Line (CCL) – Supports new businesses and expansion of existing businesses in targeted sectors.
  • Window 2: Reinvigoration Fund (RGF) – Aims to help distressed borrowers with businesses that have the potential to recover from setbacks caused by COVID-19 or other external factors.

Who is eligible for the Concessional Credit Line (CCL)?

Individuals over 18 years, businesses with a valid trade license, new and existing borrowers, and those with a clean CIB report are eligible.

What is the eligibility for the Reinvigoration Fund (RGF)?

Existing distressed borrowers or those showing potential for revival are eligible, as long as they are not classified as willful defaulters.

Who is considered as a distressed borrower?

Distressed borrowers include viable businesses and projects that are unable to complete, operate, or take off. This also covers loans classified as NPL (Non-Performing Loans), deferred, charged-off, or under gestation, provided they have the potential for revival.

What sectors are targeted by the ESP?

  • Window 1: The ESP targets Agriculture and Livestock, as well as Production and Manufacturing for small and medium-scale businesses.
  • Window 2: It focuses on Business Reinvigoration, supporting distressed businesses of any size that have the potential to recover.

What is the maximum loan amount for each sector?

Agriculture & Livestock: Up to Nu. 1 million.

Production & Manufacturing:

i. Small Scale: Up to Nu. 10 million.

ii. Medium Scale: Between Nu. 10 million and Nu. 100 million.

Business Reinvigoration: There is no fixed investment limit for this sector.

What is the interest subsidy provided under the ESP?

  • For the CCL, the interest rate is 4% per annum until 30th June 2034.
  • For the RGF, there is a 4% per annum subsidy for up to 3 years. Borrowers must bear the difference between the subsidized rate and the existing rate of PFIs.

What are the security requirements for loans under the ESP?

  • For CCL: Project assets and stocks must be fully insured and may be used as collateral.
  • For RGF: Existing assets or additional collateral as required by PFIs norms.

How will the loan repayment work under the ESP?

Repayment starts after the gestation period or immediately, depending on the type of loan. The terms and conditions vary based on the project and financial institution’s norms.

If a Window 2 RGF loan under the ESP slips into NPL, do we need to repay the interest subsidy?

Yes, the interest subsidy will be recovered from the borrower’s loan account.

Can Businesses apply for both the modality under Window 2?

Borrowers can apply for either Modality 1 or Modality 2, but not both.

What is the maximum tenure for an ESP Loan?

  • Window 1 (Agriculture and Livestock, and Production and Manufacturing):  The maximum tenure is until 30th June 2034.
  • Window 2(Reinvigoration Fund): The tenure depends on the specific sector.

What is the deadline for submitting applications for the ESP?

Applications must be submitted to the respective PFIs on or before December 31, 2024.

How long will it take to process an ESP Loan?

The time it takes to process an ESP loan depends on:

  • Window 1 (Agriculture and Livestock): It will take approximately 1 week to process.
  • Window 1 (Production and Manufacturing): The loan will be processed within 1 month.
  • Window 2 (Reinvigoration Fund): The loan will be processed within 1 month.