Caution

If you receive any calls (except from BoB Contact Center when you have lodged a concern with them +975 2 349903), SMS and Email asking for personal details such as Account number or ATM Card number, please do not share. Bank of Bhutan will never ask for personal details of clients. It’s all spam.

Home Service and Support Contact Center

Contact Center

Our Corporate office

Norzin Lam, Thimphu, Bhutan
Post Box No.: 102
PABX: (+975): 02-334333
Fax: (+975): 02-334296, 02-337271
Email: [email protected]
Find Bank Branches


HELPLINE NUMBERS

In-case of any inconvenience with our services, kindly contact us between 9 AM to 9 PM on the Helpline Number listed below.

  • Helpline No: (1) 1095– (Toll free within Bhutan)
  • Helpline No: (2) +975–2–349903 (For Customers calling from outside Bhutan)

We can also be contacted via the following Social Media Platforms. However, we only offer chat services via text for audit/monitoring purposes. Hence, please refrain from audio/video calls la.

  • Facebook (Messenger and Page)
  • Website – Live Chat, Self-Service Customer Portal or Web- form
  • WhatsApp +975 17120922

SERVICES

Currently BoB Contact Center provides the following services:

  • Register feedback and suggestions
  • Register complaints, follow up relevant stakeholders and get back with resolutions
  • Provide information on Products and Services by BoB