RIA Money Transfer
FAQ on RIA Money Transfer
RIA Money Transfer is a service that allows you to send money to family and friends around the world. It provides a simple, reliable, and convenient way to handle global remittances.
RIA Money Transfer is available to all individuals, both Bhutanese and non-Bhutanese, who are residing abroad.
To create a RIA account via the mobile app, follow these steps:
- Download the RIA app from Google Play Store (Android) or the Apple App Store (iOS).
- Open the app and confirm your country of residence.
- Enter your cell phone number.
- Enter the 6-digit verification code sent to your phone.
- Create a password for your account.
- Read and accept RIA’s terms of service.
- Enter your first name, last name, email address, and date of birth. In some cases, you may also be asked for your country of birth, nationality, occupation, and a valid ID.
- Click “Continue.”
- Decide whether you wish to receive promotional information from RIA
Sending money online through the RIA mobile app is straightforward:
- Log in to your RIA account.
- Tap on the “Send money” button.
- Choose the destination country for the transfer.
- Enter the amount you wish to send.
- Select the payment method.
- Choose the delivery method for the recipient.
- Provide the recipient’s information.
- Complete the payment for the transfer.
- Confirm the transaction details to finalize the transfer.
To send money online to a bank account via the RIA app or website, you will need:
- The full name of the recipient.
- The recipient’s bank account number or card number.
- The name of the recipient’s bank.
You can track your money transfer using the RIA transfer tracking tool. Both the sender and the recipient can use this tool by entering the transfer PIN. You can also track the transfer in real-time through the RIA app.
RIA Money Transfer offers competitive rates and low fees. The exact fee may vary depending on the amount sent, destination, and payment method. For the most current rates, please check the RIA app or website.
RIA offers two delivery methods: Cash Pickup (where the receiver needs to visit the bank to get money) and Bank Deposit (where the bank directly deposits the money into the receiver’s account).
There are three payment methods available for the sender to choose from: Debit/Credit Card and Pay ID.
No, the verification code is sent to the phone number, not by email.
No, customers in Bhutan cannot receive the verification code via a Bhutanese phone number or email. However, if customers register abroad, they can use RIA money transfer services in Bhutan.
- For Bank Deposit (automated): The transfer will be credited to the receiver’s account within 5 minutes after the transaction is made.
- For Cash Pickup: The money is available for pickup once the receiver visits any branch with the PIN number and CID card.
The customer should reach out via WhatsApp +975-17947516 for assistance.